 |
|
PWE |
PWE refers to
Primal Wilderness Experience in all instances herein.
|
|
|
 |
|
Deposits
and Payments |
A deposit of
50% of the total tour/s value is due when booking is made.
A confirmation of booking email will be sent confirming your
deposit and tour/s dates. The balance is due in full no later
than 1 week before your tour/s date. Non-payment by the due
date may be treated as a cancellation and all deposit monies
will be forfeited. No reminders will be sent after the initial
invoice. If you book less than 1 week before your tour/s commences
the full tour/s value is required to confirm your booking,
always upon availability of the tour/s date/s.
Bookings should
not be considered as confirmed until you receive confirmation
in writing via mobile and/or by e-mail from PWE.
|
|
|
 |
|
Payment
Methods |
|
Either via Direct
Bank Transfer, Bank Deposit or via PayPal. Details will be
given to you once you have submitted your Online
Booking Form.
|
|
|
 |
|
Cancellations
|
|
If you cancel
your tour for any reason, between 0 to 7 days prior to the
start of your tour/s, your deposit and payment to date becomes
non-refundable. If you cancel 1 month prior to your tour/s
date/s, your will be refunded in full the amount that you
have paid. Any cancellations between these time frames will
be subjected to a reasonable refund of 50% of all monies paid
to date.
|
|
|
 |
|
Personal
Injury and Safety |
|
It is the responsibility
of each individual to act responsibly and safely in respect
of their own safety and that of others. PWE endeavors to operate
with your safety and health as its principal guideline. However,
as with all outdoor activities, outdoor and adventurous activities
carry an inherent risk and can result in injury, permanent
disability or even loss of life. Participants/Parents/Guardians
are presumed to be aware of and accept the inherent risks
involved. PWE, its Directors and staff, will not accept liability
for personal injury or loss or damage of property sustained
by participants. You will be asked to sign our indemnity
form before the start of any tour/s.
|
|
|
 |
|
Water
Confidence, Special Needs, Medical Conditions |
|
For all water-based
activities, participants need to be confident in the water.
This does not mean you have to be able to swim. You must notify
the PWE when booking with us, of any medical conditions, medication
or special need, which may require special facilities or could
have personal health or safety implications. PWE cannot be
held responsible for any implications arising from non-disclosure.
|
|
|
 |
|
Tour/s
Date/s Availability |
|
Availability
of Tour/s dates can be limited and must be checked when making
your final booking that comes with the 50% deposit.
|
|
|
 |
|
Complaints
|
|
Although we endeavor
to provide a "zero complaint" tour, we do understand
that we are all humans after all, with our own idiosyncrasies.
Any complaint/s must be lodged with the tour guide immediately
so that an on-the-spot remedial action can be taken if required.
In no circumstances will any complaint be accepted if raised
after the tour has ended.
|
|
|
 |
|
Changes
to Information |
|
PWE reserves
the right to change the stated tour/s at any time if this
should prove necessary due to circumstances beyond our control.
All information and details may be subject to change or alteration.
|
|
|
 |
|
Cancellations
by PWE |
|
In the event
that PWE has to cancel any tour/s due to circumstances beyond
its ability to remedy, you will receive a full refund of all
monies paid to date. You will also be notified via email and/or
SMS of any such cancellation.
|
|
|
 |
|
Weather
Conditions |
|
We cannot predict
weather conditions. You must therefore understand that your
activities may be re-scheduled or changed during your tour/s
as it may not be safe or suitable for the activity to take
place. PWE cannot be held responsible or liable for weather
patterns and the resulting loss of activity/s during the tour.
|
|
|
 |
|
Privacy
Policy |
|
Personal information
will only be used by PWE and will not be passed on to third
parties.
|
|
|
 |
|
Tour
Activity Participation |
|
It is your responsibility
to ensure that you are fit enough to undertake your chosen
activity. PWE strongly advises against alcohol and/or drugs
being consumed whilst you are undertaking an activity. PWE
is not responsible for any accidents, illnesses and any other
negative outcomes as a result of alcohol and/or drug consumption.
|
|
|
 |
|
Acknowledgement
of Risk |
|
Outdoor adventure
activities, such as rock climbing, abseiling, trekking, river
tubing etc are hazardous pursuits. PWE has taken all reasonable
steps to manage the level of real risk to a level that we
believe is acceptable. The level of real risk is generally
confined to a similar level that a normal individual would
experience when involved in normal active recreation and whilst
the chances of serious injury are remote, the chances of minor
injury (bruises, bumps and minor fractures) have to be seen
as possible outcomes.
We are not able
to remove all risk from the activities without destroying
the activity, or the reason for doing it.
PWE does not
accept liability or responsibility for personal injury to,
or the death of any participants howsoever caused, unless
by the proven negligence of us. In addition, the company is
NOT liable for death, injury or illness caused by an activity
outside of PWE activities.
ALL tour participants
MUST sign the indemnity
form provided before embarking on any PWE tour/s. Failure
to do so will render the end of our contractual obligations
to you.
|
|
|
 |
|
Force
Majeure |
|
PWE reserves
the right to cancel/change your booking due to circumstances
amounting to Force Majeure - these include, but are not limited
to, weather conditions, fire, war, riot, terrorism, government
action, strike action, and all similar events outside our
control which prevent or affect our contractual obligation.
Where such circumstances
occur the company will not be liable to pay you refunds or
compensation.
|
|
|
PWE
reserve the right to review, change and modify these terms & conditions
without prior announcement as and when deemed necessary. |
|